Are you running the very latest version?
Go to ShipGear Exchange: Options > Version to see your current version and build.
Be sure to run web updates on the Admin and all Client machines.
ShipGear® latest version
ShipGear shipping software | Version 8.1
- Compatibility with WorldShip 22
- Compatibility with FedEx Ship Manager 3308 – 3315
- Compatibility with QuickBooks 2020
- Compatibility with Sage 50 2020