| ShipGear Version | UPS WorldShip Version | FedEx Ship Manager Version | Official Release | Sunset Date | Support Provided |
|---|---|---|---|---|---|
| Demo | 23 – 25 | 3506-3515 3406-3415 3309-3315 |
N/A | N/A | WebHelp and Email |
| 11.0.0 | 23 – 25 | 3506-3515 3406-3415 3309-3315 |
12-26-21 | 12-2023 | Full |
| 10.x | 22 – 24 | 3406-3415 3309-3315 3208-3215 |
12-26-20 | 12-2022 | Full |
| 9.x | 21 – 23 | 3406-3415 3309-3315 3208-3215 |
4-6-20 | 12-2021 | My Account |
| 8.x | 20 – 22 | 3309-3315 3208-3215 3108-3115 |
12-26-18 | 12-2020 | Unsupported |
| 7.x | 19 – 21 | 3108-3115 3007-3015 2904-2915 |
12-24-17 | 12-2019 | Unsupported |
| 6.x | 18 – 20 | 3108-3115 3007-3015 2904-2915 |
12-2017 | 12-2018 | Unsupported |
| 5.x | 18 – 20 | 3007-3015 2904-2915 2804-2810 |
12-2016 | 12-2018 | Unsupported |
| 4.x | 16 – 18 | 2904-2915 2804-2810 2703-2710 |
12-2014 | 12-2016 | Unsupported |
| 3.x | 15 – 17 | 2804-2810 2703-2710 2605-2608 |
9-2014 | 12-2015 | Unsupported |
| 1.6 – 3.2.1 | N/A | N/A | 1-2007 | N/A | Unsupported |
ShipGear® Version Support Life Cycle
- N/A – No longer supported
- My Account – Knowledgebase Articles related to non-supported versions will continue to be available, with no additional edits.
- Full – Phone and email support will be available through the V-Technologies Technical Support team.
UPS WorldShip Version and FedEx Ship Manager Version
Carrier software versions tested and supported. Please contact V-Technologies prior to upgrading UPS WorldShip or FedEx Ship Manager if your version is not listed. Upgrading to untested/unsupported versions may cause a loss in ShipGear functionality.
Support
Provided
The type of support provided for each version is contingent upon the availability dates.
IMPORTANT NOTES:
Software updates will only be made to the most recent version.
- Demo users receive 1 technical support incident to be used within 30 days of download after which demo users can purchase support to contact a Support Analyst via phone or email.
- Current ShipGear Resellers and carrier representatives receive support as defined in the Dealer Agreement.
Official Release
The date on which the product is officially released. Users who are current on ShipGear monthly subscription are automatically entitled to new versions as they are released.
Sunset Date
The date on which the product is no longer distributed or available for download via our website. Limited research time will be spent on issues with this product. Maintenance and web updates will no longer be available for the specified version after this date.