ShipGear® Version Support Life Cycle – ShipGear

ShipGear® Version Support Life Cycle

ShipGear Version UPS WorldShip Version FedEx Ship Manager Version Offical Release Sunset Date Support Provided
Demo 20 – 22 3208-3215
3108-3115
3007-3015
N/A N/A WebHelp and Email
8.0.0 20 – 22 3208-3215
3108-3115
3007-3015
12-26-18 12-2020 Full
7.0.0 19 – 21 3108-3115
3007-3015
2904-2915
12-24-17 12-2019 Full
6.x 18 – 20 3108-3115
3007-3015
2904-2915
12-2017 12-2018 My Account
5.x 18 – 20 3007-3015
2904-2915
2804-2810
12-2016 12-2018 My Account
4.x 16 – 18 2904-2915
2804-2810
2703-2710
12-2014 12-2016 Unsupported
3.x 15 – 17 2804-2810
2703-2710
2605-2608
9-2014 12-2015 Unsupported
1.6 – 3.2.1 N/A N/A 1-2007 N/A Unsupported
  • N/A – No longer supported
  • My Account – Knowledgebase Articles related to non-supported versions will continue to be available, with no additional edits.
  • Full – Phone and email support will be available through the V-Technologies Technical Support team.

UPS WorldShip Version and FedEx Ship Manager Version

Carrier software versions tested and supported. Please contact V-Technologies prior to upgrading UPS WorldShip or FedEx Ship Manager if your version is not listed. Upgrading to untested/unsupported versions may cause a loss in ShipGear functionality.

Support
Provided

The type of support provided for each version is contingent upon the availability dates.

IMPORTANT NOTES:
Software updates will only be made to the most recent version.

  • Demo users receive 1 technical support incident to be used within 30 days of download after which demo users can purchase support to contact a Support Analyst via phone or email.
  • Current ShipGear Resellers and carrier representatives receive support as defined in the Dealer Agreement.

Official Release

The date on which the product is officially released. Users who are current on ShipGear monthly subscription are automatically entitled to new versions as they are released.

Sunset Date

The date on which the product is no longer distributed or available for download via our website. Limited research time will be spent on issues with this product. Maintenance and web updates will no longer be available for the specified version after this date.