Our websites allow you to order products, download trial versions of our software, submit technical support information and register to receive newsletters and product mailings. V-Technologies, LLC collects the following types of personal information: company name, contact name, business and shipping addresses, e-mail address, phone and facsimile numbers, billing information, and technical support information. V-Technologies, LLC may also collect information regarding Accounting System, Average Daily Package Volume, Carriers Used and Type of Manifest System.
We may include survey forms on our Web site asking users for feedback on our sales and support services. We use responses from the surveys to better understand our customer’s needs and improve our support to them. Customer participation in follow-up surveys is always voluntary and information obtained is never disclosed to companies or individuals outside of V-Technologies, LLC.
We use the information you provide when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive, for delivery notification (if applicable), to send an email confirmation on online orders and to send notices regarding rate changes and software version upgrades. Email addresses are never shared with outside parties.
We use technical support information to contact you directly to resolve a technical support incident. Information collected by our technical support staff is not used for any other purpose and is not shared with outside parties except to the extent necessary to resolve the support incident.
You can choose to receive our newsletter as well as notices regarding updates on new products and services. You will always be given an opportunity to opt-out or discontinue receipt of future notices.
How Your Information May Be Shared
Information collected online by V-Technologies, LLC is for internal use only and is not shared with any third party not affiliated with the transaction, except as required by law or as necessary to provide services to the customer.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use SSL encryption to protect the transmission of sensitive information online. Information security firewalls are utilized to protect against unauthorized access. Personal information is accessible only by V-Technologies, LLC staff who have a legitimate business need for that information. All V-Technologies, LLC Employees with access to personal information obtained through our website are also bound to adhere to this policy. Personal information is further protected by use of individual user names and passwords required to gain access to saved information.
How To Access Or Update Your Information
You can access your account information by visiting our shop website: shop.vtechnologies.com and using our online Extranet services. Access to view and modify account information is only granted to registered users with an authenticated password. We use this procedure to better safeguard your information.