Do I need to deposit funds into my new Pitney Bowes shipping postage account?
Yes. Log in to the PB Merchant Portal and click the “One time add postage refill” link to add funds to your postage account. We also recommend you set the “Low balance threshold” and “Refill amount”.
What is the Pitney Bowes Revolving Line of Credit?
The Pitney Bowes Revolving Line of Credit let’s you “pay later” for your shipping expenses. LOC accounts will incur a monthly fee based on Average Daily Balance (ADB). Pay off account balances as often as you wish to lower your ADB.
Is my label printer supported?
Your printer must support the ZPLII language. The older EPL-only printers are not supported.
How do I determine my printer language?
See: Check your printer model
Does StarShip use USPS Retail Rates as list rates?
With StarShip 17.4.2 and higher, the “list” rates will be the Retail rates. In older versions, the “list” rates are Commercial Base rates.
In addition, you can set up StarShip so that an extra rate is not performed when not necessary. By default, list rates will not be populated. To populate USPS List rates in the StarShip Client, select Setup > Carrier Interface > Pitney Bowes and click the Settings tab. Check “Retrieve list rates when rating shipments” check box and click OK.
Why is my SCAN form not printing at End of Day now that I’m using Pitney Bowes?
Make sure your SCAN form is enabled and set to auto-print on End of Day.
See: SCAN form setup.
Do I need to close my Endicia account?
Yes – Endicia is no longer supported within Starship. You can contact Endicia to close or downgrade your account.